PROFESSIONAL SUMMARY

 

Thrives on the opportunity to take part in a challenging experiences. Very deadline driven, detail oriented, and in times of chaos, works until issues have been resolved. Analyzes how future issues can be prevented. Go-getter, Self-starter and excellent multi-tasking skills. Proficient in MS Excel, PowerPoint, Project and Word. Intermediate skill set in MS Access. Customer Service oriented with knowledge of Project Infrastructure, Supply Chain, Vendor Relations, and Managing Customer Expectation.

 

TECHNICAL EXPERIENCE

 

Software/Databases:MS Office, MS Word, MS PowerPoint, MS Excel, MS Outlook, QuickBooks, MS Project , MS Map point, MS SharePoint, MS Access, Internet Explorer/ Firefox, MS Publisher, Goldmine, Oracle, dashboard management and working within datacenter locations

 

Operating Systems:MS Windows

 

Methodologies:Inventory management, Warehouse Management, Project Management, Network Infrastructure

 

PROFESSIONAL EXPERIENCE

t-mobile, usa, Frisco, txOctober 2014-current

Sr. Technical project manager iii

 

As a Sr. Project Manager, my daily responsibilities include, but are not limited to:

 

·                         Management of one or more projects and project teams made up of client, and partner resources to deliver solutions and services to end-user customers.

 

·                         Interact closely with multiple departments, partners and vendors to define the project parameters and to develop detailed project documentation outlining the project including Business Requirements, Project Plans, and Project Schedules.

 

·                         Managing all aspects of intermediate projects throughout the infrastructure and development project lifecycles including project scope, schedule, resources, quality, costs and change.

 

·                          

Contributing to the effectiveness of a team that integrates multiple functions and disciplines.

 

·                         Reviewing project deliverables for accuracy and apprise management of issues effecting project status and offering solutions to resolve the issues.

 

·                         Ensuring a satisfactory handoff of product deliverables .

 

Technologies: Inventory Management, Infrastructure Management, Microsoft Excel, Microsoft Visio, Microsoft Project, Project Management

 

 

 

 

 

 

 

 

PEG Bandwidth, LLC, The Colony, TX (contract)May 2014 – Sep 2014

Project Manager

As a Project Manager, my daily duties include, but are not limited to:

 

·   Service Delivery Management of (Ethernet, wavelength, High Cap, etc) from contractual sale to service turn up and achieve customer commitment dates.

 

·   Track major End to End delivery milestones from Network infrastructure development to End User delivery (such as Design Completion, Fiber Provider Agreements, OSP Permitting, Aerial pole attachment & Make-ready, Leasing, NTPs, etc.) and work with the individuals in each market to ensure these tasks are completed consistent with the forecast.

 

·   Monitor projects by facilitating and conducting internal and external customer service delivery progress meetings

·   Efficient and productive use of any and all tools; i.e. Siterra, GreatPlains, MS Project,    Excel, MS Visio, etc.

·   Create regional project tracking mechanism, if required, to provide real time analysis of project status.

 

·   Provide timely project updates to internal and external customers.

 

·     Conduct trend analysis of projects to identify road blocks and areas of opportunity for improvement.

 

·     Speak to customers on both a daily and weekly basis via phone and e-mail depending upon severity of issues.

 

Technologies: Inventory Management, Infrastructure Management, Microsoft Excel, Microsoft Visio, Microsoft Project, Project Management

 

 

 

 

Hutton Communications, Inc, Dallas, TX Sep 2010 – May 2014

Senior Lead Project Coordinator

As the Project Specialist and Lead Project Coordinator, my daily duties include, but are not limited to:

 

·               Create and maintain company process infrastructure for 5 regional warehouses. Heavy utilization of the Oracle Database.

·               Create, document and maintain work instructions prior to process implementation.

·               Provide training and a main point of contact for new processes.

·               Providing superior customer service to project management, warehouse operations and general contractors for warehouses in five states.

·               Provide supervision and training to new employees in each of branch offices.

·               Maintain customer support for priority customer RMA's and provide tracking for replacement parts

·               Create and maintain monthly shipping valuation reports in Microsoft Excel to compare buying trends for the previous quarters as well as previous fiscal year.

·               Assist with the interview process for potential new hires.

·               Implemented Weekly Inventory Count procedures for the Company’s corporate warehouse.

·               Assisted in implementing new warehouse management software and supervised processes for regions throughout Oklahoma, Illinois, Georgia and Texas.

·               Accurately checking received material to the packing slip.

·               Receiving materials into Inventory management software.

·               Providing support to various customers via telephone and e-mail in regards to daily orders and special projects.

·               Exhibiting attention to detail, creating numerous supply chain reports, daily market analysis and inventory reconciliation.

·               Maintaining an incoming and outgoing supply tracker spreadsheet for product management to use.

·               Cross – training as procurement support in other Hutton Projects by providing proof of delivery and auditing.

·               Responsible for all phases of services billing for 6 National AT&T Wireless Turf Markets.

Technologies: Inventory Management, Infrastructure Management, Warehouse Management, WMS Software, Oracle Database,  Microsoft Excel, Project Management

 

 

 

 

 

Mutual Sprinklers, Inc/American Fire Protection Group, Dallas, TX Apr 2007 – Aug 2010

 

Engineering and Construction Assistant

As the Engineering and Construction Assistant, my daily duties included, but were not limited to:

·               Exhibiting a great deal of attention to detail by researching and preparing project material packages for submission to Municipalities, Architects, General Contractors and Insurance Companies.

·               Working closely with city officials and plan review personnel to make certain that all proper documentation has been submitted for project approval and permit receipt.

·               Creation and maintenance of a Municipality Database.

·               Preparing Project Submittals for each of the General Contractors, Municipalities and Customers for each project.

·               Creation of Closeout Packages and Warranty Letters for the customer at the end of each project.

·               Scanning of City approved and "As-Built" (project record documents) into various formats for future reference.

·               Creation and maintenance of Project Document Archive Database.

·               Filing incoming file information and copies of outgoing transmittals in project file.

·               Scanning and logging inspection reports.

·               Organization and Distribution of incoming correspondence from two field offices.

·               Administer the preparation of the Project Status Schedule in Excel format for the Project Managers, Design and Operations Managers for the bi-weekly Operations Meeting.

·               Assisting the receptionist with answering phones on an as needed basis.

·               Shipping documents via DHL, FedEx, UPS, etc.

Technologies: Project Management, Customer and Vendor Relations, MS Project, Excel, Word, Access

 

 

 

Genesis Communications, LLC  DBA Southwestern Bell, Moore, OK                            June 2004- April 2007 

 

Technical Customer Account Manager

 

As the Account Manager with this company, my duties included, but were not limited to:

 

Assisted Company Owners, General Manager, and Technical Supervisor with special projects

 

•Assisted Receptionist in answering phone calls

•Trained new employees for an outbound call center

•Checked Customer Contact Leads on the nationwide DO NOT CALL list

•Assisted with training of new employees within the internal marketing department

•Assisted customers with questions or issues they had about telephone service

•Assisted customers with billing issues

•SBC Yahoo! DSL loop qualifications

•Main Contact for 5-7 outside Sales Representatives within Oklahoma, Texas, Missouri, Arkansas and Kansas

•Prepared sales quotes for telephone service by request of customer and sales representative

•Maintained Sales proposal tool in Microsoft Access with current pricing, promotions, and products for the 5 state region

•Put together sales contracts and distributed them among sales representatives

•Kept Sales Representatives aware of new and upcoming promotions as well as upcoming promotion expiration

•Maintained Sales Representative reference website with current forms, contracts, and promotions

 

 

 

EDUCATION/ CERTIFICATIONS

 

High School Diploma

Graduated with honors in May of 2004 with a 3.86 GPA

Salutatorian ranked 2nd in graduating class

Arapaho High School, Arapaho, OK

 

Heritage College, Oklahoma City, OK, October 2004 - Feb 2006

12 hours short of Associates Degree in Occupational Studies